Unable to download filters - FF 2.011 Pro

Attempting to download filters results (after a LONG pause) in an error message of "Initial data download failed. Reason: 'get_families_versions_list() failed.'."

Still can't download.

Note this isn't the beta; it's the full version.

I'm bumping this in the hopes it can attract some attention from support and get resolved, especially since it's apparently not a unique situation and others are affected too.

Just like to add, having same issue and I am working on project and need to download filters ASAP.

I can´t help on this as it does not happen to me on 2.011, but if you search for the error in google as I have done here you will probably find a solution that has been answered before, as this seems not be new.

I do not know if this is the same and the fix given by GMM could work, see this other thread ---> http://ns.filterforge.com/forum/read....8&TID=7547

HAVE YOU TRIED TO DOWNLOAD FILTER WHITIN FF AND NOT FROM WEBSITE?

I think that probably you can´t download filters from the online library, but have you tried to do it from inside filter forge itself from the included filter library download ?

Quote
Using the OLIFF (Obsolete Library Inside Filter Forge) For activating OLIFF go in FF to Tools --> Options ---> Online and choose "Library browser obsolete" and click OK

Here you can see the main differences I have found between both ways of download available

http://www.filterforge.com/forum/read...5&TID=8939

Technical support from FF is not available on weekends, so you must wait until tomorrow monday, if you can´t solve it.