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preeth
Posts: 10 |
Hi, I run windows 7 64bit and filterforge which used to work earlier has stopped working completely.
When I click on filterforge standalone, it just doesnt open... no process is being run, nada. This had worked when I purchased it during the release time, and I've never had to use it till now. *IMPORTANT* - I've tried all steps mentioned in this thread and it still doesn't work. http://www.filterforge.com/forum/read...#nav_start Please help. |
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| Posted: December 7, 2010 12:37 pm | ||
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GMM
Moderator
Posts: 3491 |
Do you run it as a plugin or as a standalone program?
Please download and reinstall the latest version from http://filterforge.com/download/ and try again. |
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| Posted: December 8, 2010 3:05 am | ||
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preeth
Posts: 10 |
Hi GMM,
I'm running it as standalone. It's mentioned in the post mate. I've tried downloading it 4 times now. Just doesn't work. Regards |
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| Posted: December 8, 2010 7:03 am | ||
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preeth
Posts: 10 |
Posting from Eventlog
Fault bucket , type 0 Event Name: PCA2 Response: Not available Cab Id: 0 Problem signature: P1: Filter Forge.exe P2: 2.8.18198.25266 P3: Filter Forge P4: Filter Forge P5: Filter Forge, Inc. P6: 200 P7: -1 P8: P9: P10: Attached files: C:\Users\I\AppData\Local\Temp\{b9d5fccb-b307-4aa5-bb90-7e818724067c}\appcompat.txt C:\Users\I\AppData\Local\Temp\Tab9147.tmp These files may be available here: Analysis symbol: Rechecking for solution: 0 Report Id: 9c027bd7-02cf-11e0-81a9-00262d977ed8 Report Status: 0 |
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| Posted: December 8, 2010 7:55 am | ||
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preeth
Posts: 10 |
That event log is there only once although I've tried running Filterforge and it hasn't a number of times before and after that log appeared.
note: FF runs in safe mode with networking but not in normal boot. |
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| Posted: December 8, 2010 8:45 am | ||
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GMM
Moderator
Posts: 3491 |
The support team has replied to you.
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| Posted: December 8, 2010 8:50 am | ||
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preeth
Posts: 10 |
The support team has not. Can you please look into this or let me know how I can coordinate with a support team member to fix this?
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| Posted: December 8, 2010 8:58 am | ||
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preeth
Posts: 10 |
please help! I need to fix this urgently... support team has not responded inspite of contacting more than 24 hours ago! Not even an acknowledgement.
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| Posted: December 8, 2010 12:44 pm | ||
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GMM
Moderator
Posts: 3491 |
Please repeat your request via the contact form if their reply hasn't reached you yet.
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| Posted: December 9, 2010 3:14 am | ||
cfree68
 |
you wouldn't by chance be running an external firewall that is blocking it?
I had updated a firewall app at one point and it began blocking Filterforge for some reason. There's a tread on the forum somewhere about it, just in case you have the same issue. Search for "FF was running but doesn't anymore firewall" I think it may be Comodo or some other. Hope that helps. Colin colin Fizgig |
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| Posted: December 9, 2010 4:53 pm | ||
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GMM
Moderator
Posts: 3491 |
IIRC, Comodo antivirus, AVG firewall and Spyware PC doctor may prevent Filter Forge from running.
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| Posted: December 10, 2010 3:13 am | ||
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preeth
Posts: 10 |
Thank you cfree for the response, I've looked it up.. but it's still not working.
GMM: I've tried adding the FF exe's as safe on comodo and running as well as disabling the firewall completely. Neither of those lets me run, so I'm doubting it's because of the comodo firewall. |
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| Posted: December 10, 2010 4:09 am | ||
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GMM
Moderator
Posts: 3491 |
Try to reboot in safe mode and run Filter Forge. If it launches successfully the issue is definitely caused by your antivirus/firewall/debugger/another software on your computer.
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| Posted: December 10, 2010 6:14 am | ||
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preeth
Posts: 10 |
It works in safemode with networking as I've stated before. And I've disabled and uninstalled even the antivirus and firewall and there is no debugger.
I am guessing it's another software, but I don't know what. |
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| Posted: December 10, 2010 6:26 am | ||
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preeth
Posts: 10 |
It's working!! Thanks to Victoria from Filter Forge support.
OK Here is the solution for anyone for future reference. It's specific to Comodo Firewall. Read below. > > To fix this issue and allow Filter Forge 2 to load properly, please do the following (I hope these steps are correct for your version of Comodo; if not, please contact the Comodo support for the step-by-step instructions): > > 1. Go to the Defense+ tab in CIS. > 2. Select "Execution Control Settings". > 3. Click on the "Exclusions" button. > 4. Navigate to the Filter Forge 2 folder on the left-hand window and move the "Bin" > folder to the exclusion panel on the right. > 5. Apply this change -- Filter Forge should run after this. |
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| Posted: December 10, 2010 9:38 am | ||
Totte
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@preeth - That's why this thread exists: Excellent Customer Support
- I never expected the Spanish inquisition |
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| Posted: December 10, 2010 9:43 am | ||
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preeth
Posts: 10 |
Yup, I agree she's spot on with the solution
 |
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| Posted: December 10, 2010 9:47 am | ||
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