YOUR ACCOUNT

Home > Forums > Bugs and Problems (Windows) > 

FF website connection problem

Active Topics Search
Login or Register to post new topics or replies
emme
Posts: 718
Filters: 8
I've been having a strange problem for about a week now - not being able to connect to the FF website. I'm getting an "Access is prohibited by the site administrator [767]" error message. I can only access the site through a VPN or from a cellular network.

I've contacted both FF support and my ISP, and neither one is apparently blocking any traffic that could be causing this. I've tried doing some traceroute diagnostics and there appears to be some connection points that are responding with timeouts. Has anyone had similar problems? Any ideas how this could be fixed? Also can someone confirm that the 767 error message is not from the FF servers?

smile:?: smile:?: smile:?:
Posted: July 10, 2021 10:28 am   Details E-Mail
Rachel Duim
So Called Tortured Artist

Posts: 2498
Filters: 188
A quote
Windows Error Code 767. Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.

Are on a Windows system? Seems like a DNS issue but hard to tell from here. Do you have a way to connect with a browser from another computer or phone via WiFi?
Math meets art meets psychedelia.
Posted: July 10, 2021 10:36 am   Details E-Mail
emme
Posts: 718
Filters: 8
Hmm, interesting. Not sure how to interpret that yet. I'll have to do some more googling smile:)

I'm on windows, yes. You might be right about DNS. The same problem occurs with every device connected to the router - wired of wireless.
Posted: July 10, 2021 11:05 am   Details E-Mail
Rachel Duim
So Called Tortured Artist

Posts: 2498
Filters: 188
Just for reference in your debugging here is the IP, and a ping
Quote
MacBook-Pro:~$ nslookup filterforge.com
Server: 192.168.1.1
Address: 192.168.1.1#53

Non-authoritative answer:
Name: filterforge.com
Address: 96.126.118.172

MacBook-Pro:$ ping -c 5 filterforge.com
PING filterforge.com (96.126.118.172): 56 data bytes
64 bytes from 96.126.118.172: icmp_seq=0 ttl=54 time=57.062 ms
64 bytes from 96.126.118.172: icmp_seq=1 ttl=54 time=62.950 ms
64 bytes from 96.126.118.172: icmp_seq=2 ttl=54 time=62.897 ms
64 bytes from 96.126.118.172: icmp_seq=3 ttl=54 time=62.410 ms
64 bytes from 96.126.118.172: icmp_seq=4 ttl=54 time=64.354 ms

--- filterforge.com ping statistics ---
5 packets transmitted, 5 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 57.062/61.935/64.354/2.521 ms
Math meets art meets psychedelia.
Posted: July 10, 2021 9:22 pm   Details E-Mail
GMM
Moderator
Filter Forge, Inc
Posts: 3491
emme, you may want to change your DNS to Google or Cloudflare.

In Windows, open Network and Internet settings, select your connection > Change adapter options > Properties > IPv4 > Properties > Use the following DNS server addresses:
8.8.8.8 for Google and/or 1.1.1.1 for Cloudflare.
Posted: July 12, 2021 5:16 am   Details E-Mail

Join Our Community!

Filter Forge has a thriving, vibrant, knowledgeable user community. Feel free to join us and have fun!

33,711 Registered Users
+18 new in 30 days!

153,531 Posts
+39 new in 30 days!

15,347 Topics
+72 new in year!

Create an Account

Online Users Last minute:

20 unregistered users.

Recent Forum Posts:

Join our Forum Join our Forum
Over 30 000 members!
Join us on Facebook Join us on Facebook
Over 42 000 likes!
Follow us on Twitter Follow us on Twitter
Get updates quickly!
Follow us on Instagram Follow us on Instagram
Tag us #filterforge