FF crashes when downloading consecutive filters.

Sasserine, we received a few reports similar to yours but we've never been able to reproduce that. If you notice a pattern that leads to crashes every time and can be reproduced, please let us know.

I am using Firefox browser, and here are my comp specs...

Processor: Intel® Core™i7-5820K CPU @ 3.30GHz

Installed memory (RAM): 16.0 GB (15.9 GB usable)

System Type: 64-bit Operating System, x64-based processor

Windows 10

GeForce GTX 980


So after a fresh restart I got this error and the application wouldn't even open so I had to uninstall/reinstall it...

<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 00000000000001E0).

When I tried to uninstall I got an error that said:

Uninstall has detected that Filter Forge 8 is currently running.

Please close all instances of it now, then click OK to continue or Cancel to exit.

Opened Task Manager and there was nothing there to close so I restated again.

Download FF with FireFox.

OK Steps:

1. Opened Filter Forge standalone software.

2. Found a filter to download from filterforge.com.

3. Clicked open this filter in filter forge.

4. Got this error: <class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 0000000000000000).

5. Closed error report and the program closes and got this error:

<class XFW::TypeCastError> Cannot cast from <class XFW::Mixins::TypeNameIdentifiable*>@000000000F875B38 to <class FFXLib::FilterCategory>.

6. Restarted Computer.

7. Opened again. Got this error: <class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 0000000000000000).

8. Restarted Computer.

9. Uninstalled.

10. Downloaded.

11. I think it might be my license key? Going to put in my newest license key info again.

12. Downloaded a filter form the website. Success.

13. Downloaded second filter from the website. Success.

14. Closed program and opened in Photoshop CC.

15. Downloaded filter from the website got this error:
<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 00000000000001B0).

16. Opened Task Manager to shutdown non responsive Photoshop.

17. Tried to open standalone software and got this Error:

<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 0000000000000040).

18. Restarted computer.

19. Opened Filter Forge in Photoshop CC.

20. Entered newest license key into Photoshop CC plugin.

21. Downloaded filter form website. Success.

22. Downloaded second filter from website. Success.

23. Closed Photoshop CC.

24. Opened standalone software.

25. Downloaded filter from website. Got this Error:

<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 0000000000000050).

So It looks like maybe its not saving the license key info? Going to restart one more time and see if putting the license key back in works.

26. After restart opened Filter Forge and got this error:
<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 00000000000001F8).

27. Reinstalling... (restart, uninstall, reinstall)

26. Opened filter Forge standalone software. Entered license key. (I should state that this is what it says when I go to enter the key: Filter Forge is already registered, the license name is Julie Kay Miller. Do you want to change the license information? I click yes, then input my key. This is after downloading from the website.) Registration Successful.

27. Downloaded filter from website got this error:

<class XFW::Kernel::SystemException> Access violation at address 00000001405A5D2D (read at address 0000000000000040).

OK so I was thinking it was the license key, but that last attempted just kinda proved it wasn't. so IDK whats going on, but I use FF all the time and I really need it to work. Can I download 7 again? Or am I stuck with this broken version cuz I do the payment plan.

Well is there somewhere else I can message or someone else I can talk to about getting this issue fixed? Ever since I downloaded FF 8, and lost all my filter btw, it has been doing this. FF is a big part of my workflow and I really need it to work. I don't understand how you can not see the pattern in what I wrote. I can try and do it again. Like yeah it worked once, and then crashed again. So what am I supposed to do just suck it up and restart/redownload/reenter my license every single time I use it? I cant work like that i might as well just get rid of it.

So what your saying is that since I can't prove there is a patter to the crashing it can't possibly be fixed? I was trying to troubleshoot as I went along to see if it was something on my end that I could fix. Obviously I can't. Ill go through the steps again and see if I can get it to repeatedly reproduce its errors... lol Although I still don't understand how thats the only way anyone will try and fix this.

Iv been a customer with FF for YEARS! I have bought full licenses, and had the monthly one. Iv recommended this software to EVER SINGLE ARTISTIC FRIEND I HAVE, because I love this software so much. So no, I don't want a refund, I want it to work correctly like it used to. Im pretty disappointed in how this exchange is going. Im having a problem and instead of helping me to fix it Im being told to get a refund?

Ill go through the steps AGAIN when I have time and see if it will repeat or just be all over the pace. Does posting the errors Im getting mean nothing then?

So there it is, same thing all the time over and over. yes there is a different number of filters between crashes and sometimes there is a crash when I gen a bug report but the same thing happens over and over so IDK what to do.

Ok Ill do another log with the filter names again tomorrow Im to tired to do it tonight.

Looks like something in your working environment triggers these crashes. We can try to download filters using YOUR settings.
If you'd like us to do that, please do the following: locate the "%APPDATA%\Filter Forge 8\" folder, compress it into a single ZIP file, upload it to a web service and post the download link here or send it to the support team.

I am getting the exact same issue pretty must the same as the OP

ok i think i know why this is happening,

i recently had to send my pc in for repairs (its only 6 months old grrr)

anyway...

i have 2 hard drives, i had photoshop on my main drive and filter forge on my second drive. and i was getting the same issues as described above.

since ive got my pc ive installed both PS and FF on the same main drive and ive had no issues at all since.

I know now why its happening,

I had FF downloaded on my main drive, my windows drive, but i was downloading filters to my 2nd storage hard drive.

since ive had filters downloading to the same HD FF is on ive had zero issues