Filter Forge - FF 4.0 flips into filter editor IN ERROR

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TamCocar Ticked Off - No customer support Posts: 5	I am livid at this point. I have written to ff "customer service" repeatedly - and I mean REPEATEDLY - and they are actually denying that there is a bug in the program, even though I have sent them proof - repeatedly. Every time I click on a filter - ANY FILTER - in ff4, I am getting this "prompt to UPGRADE" screen, telling me I must upgrade from Basic to edit a filter. I DO NOT WANT TO EDIT A FILTER. I just want to use the damned filters, just like I did with versions 1,2 & 3. Their customer service seems to be manned by snotty children, who will not acknowledge there is a problem with their program. Or maybe they just programmed it that way to force people to upgrade yet again. Will never recommend FF to anyone. Buggy, buggy, buggy.
	Posted: September 29, 2014 12:12 pm	Details E-Mail
TamCocar Ticked Off - No customer support Posts: 5	Does anyone in this forum have a fix for this? (pls see attached), because their unprofessional customer service department prefers to blame the customer instead of offering a solution. I've wasted more hours on this than reasonable already, I've uninstalled & reinstalled the program and NOTHING. I am truly fed up & I am ready to report FF to the BBB at this point. Seriously... I have never come up against such an appalling disregard for customer service in my life. Will never recommend FF to anyone. Buggy, buggy, buggy.
	Posted: September 29, 2014 12:12 pm	Details E-Mail
TamCocar Ticked Off - No customer support Posts: 5	Will never recommend FF to anyone. Buggy, buggy, buggy.
	Posted: September 29, 2014 12:14 pm	Details E-Mail
CFandM ForgeSmith Posts: 4761 Filters: 266	I am a user and filter author and not a employee of FF INc...I would suggest to download the trial and see if you have the same thing..ie...clicking a filter and it tries to open in the editor....It could be that the click on your mouse (if you are using a mouse) could be set to close of a double click....Or the mouse could be getting wonky....Without details one must first eliminate the easy things to go wrong or possible things to go wrong first........ Read the quote in my post and that is what I compute by.. btw FF most likley cannot reproduce the error that you are having so they can only guess at what it might be....That is the number one rule to finding bugs in an application....Before you can fix a bug one must be able to reproduce the bug to see whats going on... So here is something to try....Turn your double-click amount down in windows...So there is a delay between clicks....When a filter is double-clicked it will open up that filter in the editor....Since you are on the basic edition it will still try to open the filter in the editor but give you that box since you cannot edit in that edition...... Stupid things happen to computers for stupid reasons at stupid times!
	Posted: September 29, 2014 1:47 pm	Details E-Mail
Sphinx. Filter Optimizer Posts: 1750 Filters: 39	That double click suggestion is a good one - I often fall into that trap too - clicking icons in windows in general means opening things, single click means selecting things. In FF those terms are a bit mixed together - do you "open" the filter when you (single) click it and start working with it, or do you "open" it when you double click and start editing the guts.. the correct meaning here very much depends on the user group - editors or "users". FF, you can easily fix this usability issue in the basic version: just don't do anything when filters are double clicked. Njyldgarkn init/prepare process x no. of render blocks x no. of passes
	Posted: September 30, 2014 3:50 am	Details E-Mail
GMM Moderator Filter Forge, Inc Posts: 3491	Oh, I remember this user who sent around 20 emails to our support team. She is definitely double-clicking filters in the filter list, though we told her several times to refrain from that.
	Posted: October 1, 2014 9:51 am	Details E-Mail
Wiccan Posts: 7	Sometimes, clicking just once on an FF4 filter or preset doesn't see to do anything. So, I simply right click when the filter doesn't respond, and use the handy "Apply Filter" shortcut.
	Posted: October 8, 2014 11:50 pm	Details E-Mail