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SpaceRay
SpaceRay

Posts: 12298
Filters: 35
Hello, In the last 15 days I have submitted already 2 or 3 times the same update to the filter Alphabet Texture Creator Extended BUT the problem comes that it does NOT get updated, the filter keeps being the same as before and does not change smile:?: smile:?:

I have also changed the name to Alphabet Texture Creator Extended Seamless, so is clear and easy to see that it has NOT been updated, also looking at the controls in the website you can easily see too that is still the same, and the release date is still from september.

The last time was on the 24 December and then I got an email wh ere is put

Quote
Your filter Alphabet Texture Creator Extended Seamless that you submitted to the Filter Library has been accepted into the Creative category

We have created a webpage for your filter.


Well the webpage for the filter is still the OLD one and is NOT updated with the new filter and is not changed to show the new update.

ONLY HAPPENS THIS ON THE WEBSITE?

There is even more mistery, as today I have tried to update the filter I have in my FF 4.0 and FF 3.0 AND surprisingly it HAS BEEN UPDATED !!! to the new version with the new name
smile:?: smile:?: so it seems that is not that the filter is not updated, what is not updated is the website page

I can see know that is the new version because it has the 20 factory presets

So, please, can you be so kind to see what may be happening

Thanks very much

Wish you Happy New Year 2014
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
SpaceRay, I confirm the issue. Forwarded it to our web developer.
UPD: SpaceRay, could you please submit your update again.
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SpaceRay
SpaceRay

Posts: 12298
Filters: 35
Thanks GMM for your help

Quote
GMM
SpaceRay, I confirm the issue. Forwarded it to our web developer.


Thanks and hope that it can be fixed, maybe this has happened with other filters too, I do not know.

Quote
GMM

SpaceRay, could you please submit your upd ate again.


Yes, I can do it, and it will be needed, because I have found that there is something wrong in the filter, as I have added stripes to the design, BUT they do not work right with the size global se tting so I will remove them and then after submit the filter again on monday, as today is already friday
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SpaceRay
SpaceRay

Posts: 12298
Filters: 35
Quote
GMM

SpaceRay, could you please submit your update again.


Today I have been able to submit the update of the filter as before did not work for me, and now I have seen that it is already available the update when you start Filter Forge and click on menu Tools--> Filter Updates and I have updated the filter in my list

BUT the problem is that it does not appear the update and changes in the Filter Library website, it keeps with the old name, old presets, old keywords...

Quote
GMM

SpaceRay, I confirm the issue. Forwarded it to our web developer.


Maybe the developer could not fix it until I have submitted the new version, so perhaps now could be solved and could appear the update ALSO in the Filter Library website and not only in the FF library server.
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SpaceRay
SpaceRay

Posts: 12298
Filters: 35
I have seen that today there is 4 new filters, but have checked and my filter is still the same as in September 2013, but it has been really updated in the FF library server, so the problem is on the website only.

is happening this with my filter only or could happen with other filters too?

Is it because is an update and not a brand new filter?
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
SpaceRay, this is an issue with your particular filter. We're still looking into it, which takes more time because a part of the FF team is on vacation.
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SpaceRay
SpaceRay

Posts: 12298
Filters: 35
Thanks for the answer, so then I will wait until someone from the FF team knows what happened and can be able to fix it. I am not in a hurry and does not need to be urgent as the filter is correctly updated if you want to use it in the library.

Curious and weird how one only filter can be updated correctly on the filter server but does not get updated on the website, maybe there was some missing link in the way
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