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winterhart14
Posts: 12
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Filter Forge x64 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
Debug and close program are two buttons.
Windows 10 ver 1607, Filter Forge 6.0
Was doing it when trying to download filters. Now I open it and it crashes.
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| Posted: April 5, 2017 12:24 am |
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winterhart14
Posts: 12
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Finally got a error message.
An unhandled win32 exception occurred in filter forge x64.exe [11948].
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| Posted: April 5, 2017 7:46 pm |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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I'm afraid this is not enough to reproduce the issue. Downloading filters works correctly for us. If you notice a specific pattern that leads to crashes, let us know.
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| Posted: April 6, 2017 12:07 pm |
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winterhart14
Posts: 12
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I have discovered the pattern...
Uninstall Filter Forge... reinstall, opens fine.
Change options to use the built-in library and auto update.
Those two items cause it to crash on open.
I have opened and closed it twice today without issue.
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| Posted: April 6, 2017 4:58 pm |
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winterhart14
Posts: 12
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Except now I haven't touched the default settings and it is still crashing.
I hate having to uninstall/reinstall just to use it.
What is needed from me to get this resolved??
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| Posted: April 8, 2017 11:49 am |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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winterhart14 wrote:
I have opened and closed it twice today without issue. |
Your messages show the issue is intermittent. I'm sorry to hear your about poor FF experience but we can only troubleshoot something that is reproducible. Again, if you notice a specific pattern that leads to crashes, please let us know.
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| Posted: April 10, 2017 10:46 am |
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winterhart14
Posts: 12
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I see the sticky post with anti-malware/etc that interferes with it. Has this been updated? I'm running Windows 10, Windows Defender and Malware bytes.
In order to use the program, I have to uninstall it once I get the crashing. Reinstall it, reload all the filters from FF library and not download anything new, or change any of the options.
I have saved the .wer files, the crash reports.... will any of that be useful to you?
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| Posted: April 10, 2017 10:50 am |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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winterhart14 wrote:
Malware bytes. |
It is a pretty popular program, and I haven't heard any compatibility issues with it.
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winterhart14 wrote:
Reinstall it, reload all the filters from FF library |
How do you do reinstalling if you need to reload filters? If you just click 'Uninstall' from the Control Panel applet, all downloaded filters will be preserved.
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| Posted: April 10, 2017 11:13 am |
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winterhart14
Posts: 12
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I haven't been able to download any filters from the webpage for over a week now. That is what started the crashing.
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| Posted: April 10, 2017 4:08 pm |
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