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DeGarthy
carolynmil
Posts: 6
I have FF 5 on Windows. I pay $29 every 3 months. Now I cannot use the product as it says my license key is "invalid format". This just happened. Was working fine. I am a little ticked off as my Pay Pal was charged on May 6th (Digital Rivers).

I have sent an email to the support team. Not sure when I will hear back, but I need to complete this project this evening.
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DeGarthy
carolynmil
Posts: 6
smile:?:
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
You're either trying to register a FF4 installation with a FF5 key, or a Mac version with a Windows key, or something similar – your license key and your program version don't match.
If you have a Windows subscription please install the latest stable version for Windows and register it with your latest subscription key.
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