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DeGarthy
Posts: 6 |
I have FF 5 on Windows. I pay $29 every 3 months. Now I cannot use the product as it says my license key is "invalid format". This just happened. Was working fine. I am a little ticked off as my Pay Pal was charged on May 6th (Digital Rivers).
I have sent an email to the support team. Not sure when I will hear back, but I need to complete this project this evening. |
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| Posted: June 6, 2016 7:56 pm | ||
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DeGarthy
Posts: 6 |
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| Posted: June 6, 2016 7:56 pm | ||
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GMM
Moderator
Posts: 3493 |
You're either trying to register a FF4 installation with a FF5 key, or a Mac version with a Windows key, or something similar – your license key and your program version don't match.
If you have a Windows subscription please install the latest stable version for Windows and register it with your latest subscription key. |
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| Posted: June 7, 2016 8:31 am | ||
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