Moderator needed!!! Please help

I have been trying to contact filter forge since my original of the software in December, I have contacted them on numerous occasions and still have not received any help in my resolving my issue, I have checked my spam and still no reply.


Re:(Case 255996) Contact Form: Will not run


Why I have I not received any help with this?? I purchased this product over a month ago!!!! Will someone please contact me and reply.
Kimberly

On Mon, Jan 9, 2012 at 11:58 AM, kimberly <afadfc@gmail.com> wrote:

I sent the answers back to your questions 6 days ago!!!! You still have not replied, I still cant open a single this with filter filter forge. There is no phone number and no way of contacting you. I want my money back if you are going to be negligent and not assist me. So either give me a phone number so I can speak with someone, or refund my money. If not I will be taking this to the BBB, and reporting you and taking action, this is poor business ethics!!!



On Tue, Jan 3, 2012 at 3:26 AM, Filter Forge Support <support@filterforge.com> wrote:
Dear Kimberly,

Please let us know the following:

1. Are you running Filter Forge as a standalone (via Start > Programs) or as a plugin? It is a plug in, I would not have minded a stand alone version but it never gave me an option to install it.
2. If as a plugin, under which host? I have CS4 as well as photoshop elements 8 and windows vista pc operating system
3. When you launch Filter Forge, does it appear as an active process in Task Manager? No please see attachment
4. Can you run Filter Forge in Safe mode (see http://windows.microsoft.com/en-US/wi...safe-mode)? Does it launch fine? nothing changes

Have you sent bugreports of the errors you are getting ?

I have sent some bugreports and then two days after I got an answer from the tecnical department with an answer or "we know that error and we are working on fixing it"

Also a specific moderator for solving and fixing FF problems is here normally from Monday to Friday, with the username GMM.

So tomorrow probably he will probably see it and be able to say something about this.

If you are not getting answer from the email, or from bugreport issues, the best way is the forum.

I decided to go over the questions once more to see if I could further solve this issue... Please see below

1. Running FF as plugin or standalone?
Running as standalone - Works in safemode, does not launch as regular session, does not appear in taskmgr.
2. As a plugin under which host?
Attempted to open in both PShop CS4 and Elements 8, plugin does not appear, does not exist in taskmgr.

3. Does it work in safe mode? YES, as a standalone, plugin config NOT tested in safe mode.

Please help...

Just wanted to drop a note and let the forum know that I was able to successfully launch FF3 as a standalone application while using Comodo Firewall WITHOUT fully disabling Defense+.

Here are the steps I took to achieve this... using Windows Vista FYI

1.) Open Comodo Firewall
2.) Click on 'Defense+'
3.) Choose 'Trusted Files'
4.) Click 'Add', Browse to C:\Program Files (x86)\Filter Forge 3\Bin, add ALL .exe files to the whitelist. Click 'Close'
5.) Choose 'Defense+ Settings'
6.) Choose 'Exclusion Control Settings' Tab, at the bottom of the pane, click 'Exclusions'.
7.) Click 'Add', Browse to C:\Program Files (x86)\Filter Forge 3\Bin, add ALL .exe files to the whitelist. Click 'Close'
8.) Close out of Comodo Firewall settings
9.) Launch FF3
10.) PROFIT.

To Space Ray: My last message stated how I was able to resolve this problem, and it was also placed in the bug thread. Thank you for your help.

Issue resolved.