YOUR ACCOUNT

Login or Register to post new topics or replies
hexagonstar
Posts: 47
Filters: 18
... so let me try my luck here. Maybe with this I get your attention.

Last week, right after FF3 was released I bought two FilterForge licenses from my six reward points. One of them I use for my own FilterForge copy on Windows, the other was supposed to be as a gift for my wife who wants to use FilterForge on her Mac, after she waited months until FF3 was finally released.

My serial worked fine but when we tried to register her copy on her Mac it failed just telling us that the serial is invalid. We tried it several times.

I wrote two times to the FilterForge support by now without getting any answer back about this. Quite frankly so far I'm rather disappointed by the customer service here. Please invalidate the old serial if you must and provide us a new, working one.
  Details E-Mail
GMM
Moderator
Filter Forge, Inc
Posts: 3491
Sorry for the delay. We'll send you your key for the Mac version ASAP.
  Details E-Mail
hexagonstar
Posts: 47
Filters: 18
Thank you GMM! Somebody human at the other end of the line after all! smile:)
  Details E-Mail
hexagonstar
Posts: 47
Filters: 18
Any news on this? it's been almost a month now. smile:?:
  Details E-Mail
SpaceRay
SpaceRay

Posts: 12298
Filters: 35
Have you sent an email to contact support ?

If you have done, have you not had any answer since one month ago ?

Perhaps you could email again and ask again for a new key.
  Details E-Mail
GMM
Moderator
Filter Forge, Inc
Posts: 3491
Yes, please contact the support team with this. All keys should have been sent by now.
  Details E-Mail

Join Our Community!

Filter Forge has a thriving, vibrant, knowledgeable user community. Feel free to join us and have fun!

33,712 Registered Users
+19 new in 30 days!

153,533 Posts
+31 new in 30 days!

15,348 Topics
+73 new in year!

Create an Account

Online Users Last minute:

27 unregistered users.