Suggestion for User Account information

I am a subscriber. I just got my card charged for sub renewal, but when I log into FF site under my account there is no record of me being an active subscriber nor is there any information to access my active license key. Is there a reason this information is not available for users under their account information?

I sent a message to support to hopefully receive my new key which for some reason it was not sent to me when my sub was renewed. I think it would be important to have subscription information as well as license key information available under account information.

Well, I literally clicked just clicked on Filter Forge's own site link to subscribe. It is pretty confusing if there is no easy way to access license keys. It is not very clear that Filter Forge's own purchase links are actually managed by some outside company with no information about how to obtain subscription information and license keys. It seems my purchase was managed by Digital Rivers, but honestly all this stuff should be clear and made obvious to customers. Now I have to figure out if I need to create a new Digital Rivers account to manage my purchase or if it even shows up anywhere.

Every other software purchase I have made or software subscription I can readily access my subscription information and manage licenses and I know where I actually bought the product. But for some reason with Filter Forge it is opaque and confusing.

Also, when my card was charged for subscription renewal my statement had this at the bottom:

"If you're having problems entering the key, please contact us via the contact form at http://www.filterforge.com/contact"

So who am I supposed to contact exactly?

I've always avoided software companies that use DigitalRivers for their business, FilterForge was an exception, I'm not surprised it's a big fraud now, I hope FilterForge survives.