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MichD
Mich
Posts: 5
Hello, I have quite recently purchased version 4. It is buggy but OK.

Since downloading the version 5 to test, I now cannot import filters from the server into version 4. I am told I need to UPGRADE.

I am very unhappy about this. As a South African the dollar exchange rate is high. Surely if I have purchase a years value, I should get my years value.

I would like a response to this please. I feel like I have been sucked into money making scheme.

smile:cry:
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
You always need to have the latest version to be able to download filters. You can select Tools > Update in the Filter Forge menu, or download and install the latest version manually fr om the download page.
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MichD
Mich
Posts: 5
But I have paid for version 4 and I would think this should be an annual license. I cant pay randomly whenever there is an update because it makes it impossible to budget. Can I please have the update for 6 month for free and then I will pay for it. I feel this is more than fair.
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CFandM
ForgeSmith

Posts: 4761
Filters: 266
Not for version 4 update...Its like most software and their own update structures.....Major versions or updates to major versions one needs to pay for....For instance you pay for Photoshop CS6 this does not mean that PhotoshopCC is free you still need to pay for that.... smile:)
Stupid things happen to computers for stupid reasons at stupid times!
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Ramlyn
Ramlyn

Posts: 2930
Filters: 691
Maybe I got what he means. He had FF 4 installed. Until there, the things were OK.
Then he downloaded and installed FF 5 that, as we know, can't download the library filters.
FF 5 not only installed, but also became the default FF version to open and download filters ( this mean that if he tries to open a filter of the library, it goes to use FF 5 for downloading it instead of FF 4.
FF 5 will pop up the message that the filter can't be downloaded, asking him to upgrade ( when there is nothing to upgrade because anyway FF 5 can't download it ).

MichD. If this is the issue, please check which version of FF opens when you try to download a filter.
If it is FF 4, you can simply click Tools and then Updates in your FF 4 and it will download and install the last update without that you have to pay any other money.
If it is FF 5, try to change the default application to open FF filters from FF 5 to FF 4. If not working, just uninstall FF 5 for now, and everything will be OK.
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Quote
FF 5 not only installed, but also became the default FF version to open and download filters


Yes, this is probably the case.
I'd like to note the initial design idea was to open Filter Forge first, and only then download filters. Some old-timers may even remember the era when there was no "Open this filter in Filter Forge" button. I still recommend to open the program before attempting to download filters, especially when you have several versions installed.
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bluecat
Posts: 2
Quote
You always need to have the latest version to be able to download filters


Does this mean that if I buy version 4 now, I won't be able to continue to download filters when version 5 is released? I'll be forced to upgrade?
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Ramlyn
Ramlyn

Posts: 2930
Filters: 691
No. It means that you can download all filters that we did until here, and they are over 10,000. It also means that you can download any filter that we will post until version 5.0 is ready ( the development of version 5.0 just started, so several months will surely pass before it may be ready ). And, once version 5.0 will be ready, you can still download all filters I said before plus the filters that other people will do using FF 1, 2, 3, 4. Only the filters made by people who bought the version 5.0 will not be downloadable.
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Quote
Does this mean that if I buy version 4 now, I won't be able to continue to download filters


No: this means if you install Filter Forge 4.013 now and we release 4.014 some time later, you will need to install 4.014 (or any other latest version) to be able to download filters.
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bluecat
Posts: 2
Great - thanks Ramlyn & GMM smile:)
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