Support team is not even answering..

likely the team was on vacation. i recently sent a message via the contact email and i got a reply, so there is someone there now and GMM is on the forums.

for your key, make sure you are entering a 0 (zero) and not an O (oh) and any other possible similarities. a 1 (one) can look like an l (el) and so on. there are others sometimes, depending on which font gets used, so look the key over very carefully.

sorry, i dont mean to be condescending or anything here, but that is the most common reason why keys "dont work".

Thanks for the replies..

My key doesn't contain 1 or 0, and I'm copy-pasting carefully.

Actually my first message was before christmas. I'll continue to wait patiently..

I'm sure that my license name is correct too.

My trial has expired and I'm stuck atm.

I'm suspicious of my key is only for 3.0 and they did not process it for 4.0. Is it possible?

Ok, I got the problem. My key is only for 3.0.

I've purchased it on october and did not install 4.0 beta. I haven't used it since last month. When I needed filter forge again, I've uninstalled 3.0 (because I have also paid for 4.0) and installed 4.0 instead. It didn't accept my key, but I continued to use. Last two weeks, I contacted the support but got no answer. Now my trial period is over and my key is still not working.

Shouldn't they send me the new key if it won't work with 4.0 ? Or wouldn't they give me a second key for 4.0 when I've purchased the upgrade too?

They didn't mail my key, I've saved a copy of my purchase page including my key. I don't know how many people working there but stopping support and going on vacation for two weeks is not a great idea for a company. Yesterday was a business day btw, and the day before.

Thanks for helping me

I'm definitely sure that they didn't send the key via mail.

Quote
They need to send you the key as you do not have it, and if they did not send you already the first key, there is no second key to request

I'm pointing out that purchase page didn't contain an another key.

Also I have contacted them in october for another reason and got an answer via the same email address. So I have no problem with receiving mails from them.

All I need is a reply, I'm sure they will check this forums too.

This is my bill by the way, just to clarify things
http://i.imgur.com/yjuf3Ve.jpg

Still no reply.. I hope they will send me a new key today.

GMM has answered a couple threads and not this I'm quite disappointed.

I'm quite sure I have never got an email from you. I'm checking my spam folder for last two weeks. Problem is solved by the way. Thank you.