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Angelika
Frau
Posts: 4
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Hello, I hope you will help me here. I sent 2 emails to the Filterforge Support, but did not get an answer.
In the year 2020 I upgraded to a lifetime license, this was Filterforge 9 pro. With the version 10 I yet had issues and the support team sent me a license key for the version 10. I did not use Filterforge for months and now I wanted to install and activate version 11.
But Filterforge 11 does not exist one of the *lifetime*! licenses. What else can I do to get help?
Thanks in advance
Angelika
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| Posted: November 8, 2022 6:11 pm |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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Every FF version requires a different license key.
At the moment the support team doesn't have any unanswered requests in the queue - please check your spam folder for our reply.
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| Posted: November 9, 2022 4:01 am |
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Angelika
Frau
Posts: 4
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Thank you for your reply. Will I have to ask for every new version to get a license key?
No, I did not receive any reply, nothing is in spam folder. Maybe my email has not been received? What can I do?
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| Posted: November 9, 2022 6:16 am |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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You don't have to ask for every new version but you need to provide a valid email address that can receive mail from filterforge.com.
We have now sent a new message to the address linked to your forum account: info@a****-w********.de
If you don't receive it please provide a different email address.
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| Posted: November 9, 2022 6:57 am |
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Angelika
Frau
Posts: 4
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Thank you very much, I received this email now. Is the key for FF 12 yet also available?
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| Posted: November 9, 2022 7:05 am |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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Keys for FF12 will be sent out as soon as FF12 is released. The release is planned later this year.
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| Posted: November 9, 2022 7:07 am |
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Angelika
Frau
Posts: 4
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@GMM
have a nice day and thanks again for your fast support, very appreciated
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| Posted: November 9, 2022 7:12 am |
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