Support Request - Password Trouble

I own two Filter Forge Licenses. I need the passwords for both. I have tried contacting support in multiple ways, including by phone. It has been weeks, and I am out of ideas on how to access the Gallery features, without that login information. So, I am reduced to creating a new account, with a new email.
This is a BIG problem, FF. You consistently send me emails to upgrade, but you won't help with a little problem like passwords. So, what motivation do I have? I do not think I am the only one.
Please contact me via the email for this new account.