I'm sorry I won't upgrade to FF 5.0

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Charlie@Bytefactory3D wrote: the reply from the Librarian vendors was 'it is so simple, any idiot can work with it without a manual, this is why we didn't provide one'...

Could you please provide the actual, exact quote from that email? If that is indeed what has been said to you, I'd like to have a word with our support people.

I would be very careful about reading meanings into a language you don't speak well, Charlie.

I did read the thread. I think your anger is out of line with the issue, but that's just my gut feeling; I don't use Backup and Librarian. I think you may have a tendency to feel persecuted or demonized - "made fun of", if you prefer - where none exists.

I have found this community to be supportive and helpful, and Filter Forge has become an indispensible tool for me. But when you come in ready to post things that can harm FF's sales on the mainboard because you're pissed off, you may find your reception colder.

As for your English - it's...okay. Maybe even good; but not better than that, and not fluent or idiomatic, or you wouldn't be saying things like "a stupid" - a classic English error made by those who don't realize that stupid cannot be a noun. Congratulations on speaking German, French, Greek, and (Ki)Swahili. I am a polyglot as well. It's not germane to this discussion, however.

I have no doubt that this community will be happy to help you with your issues...if you remember that people are people, and that even the best of software has bugs and mistakes.

I know it's tough when your software does not work, but... this is not Adobe. This is not a company with 200 people working on the software. This is a small company with an unusual and powerful toolkit for building filters. Just on principal: it is better to treat people as you would want to be treated yourself. Just my 2 cents.

I won't comment on the subject of Librarian, which I don't use, or on the angry rant, but on the subject of English which was brought up in this thread.

Judging from the posts in this thread, the original poster has an excellent command of English. Calling it merely "ok" is factually incorrect. If the OP had not mentioned that English is not his first language, no one would have suspected.

I spend a lot of time on forums, and most posts by native speakers contain grammatical and spelling errors as well as incomplete sentences. The authors are trying to get their point across, not write a dissertation.

Just to chime in, I purchased the Librarian and back up and am clueless on how to use it. I'm rather good at intuitive use of software, but this program has no instructions, no help files, and is giving me error messages when I try to run it.

I agree with other contributors to this discussion that it's totally unprofessional to advertise this product as a needed companion to FF5 and sell it with no documentation or instructions on how to get it to interface with FF.

I'm waiting on tech support response and hope to get some help otherwise I'll just ask for a refund.

@GMM
Why do you 'defend and deny' again, instead of taking customer complaints serious? Why do you divert the complaint of ANOTHER client about lack of explanation and documentation to the question whether the addon is 'needed' or 'not needed'?

As a content creator and vendor myself I would like to give you some little training in sale and customer care:

'Dear fuxinuwa, first let us thank you for the decision to purchase our product. We have recently realized, that unfortunately the structure and inter-relation of our two software pieces seem not to be well explained and documented. We thought it was obvious, but had to realize that to a number of customers it was not obvious and self explanatory at all. There is already a little manual existing which can be downloaded www.wherever.blahblah.com. We will immediately provide a manual INCLUDED with the download, in order to make understanding smooth for our clients, because satisfied clients are our major goal in a commercial environment. Should you have any problem finding the above manual for download, or any other question or problem, please contact me immediately, we want you to enjoy our product as soon and smooth as possible. Regards, GMM'

How about this, GMM, instead of frustrating the client with denial and diverted argumentation about whether someone considers the addon 'needed' or 'not needed'? Me, I DO consider it 'needed' and I am disappointed it is not INTEGRATED part of (tremendous) FilterForge main software, which could also allow for better handling of the librarian inside Filterforge, instead of 'competing' about only one of them being able to run at a time.

As long as your perception of complaints is negative and you take them as personal insults, and you start denying and defending about any criticism, you will never be able to learn and improve. And by the way, you will never win back customers who posted critical issues. Don't you see that people who take the time to post here are the ones who are ready to contribute WORKING TIME in the development and improvement of your products?