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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Due to an issue in the beta you may find that Filter Forge 3.003 doesn't start. Please download and install the latest version from our beta download page. We haven't incremented the version number so it's still 3.003.
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The Luca
Posts: 5
I re-downloaded and re-installed but my previous license (version 3.002) doesn't work.
I have already sent a mail to support team, but however I write this comment in case you could give a quicker answer.
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SpaceRay
SpaceRay

Posts: 12299
Filters: 35
Quote
my previous license (version 3.002) doesn't work.


You can´t use anymore a previous version of a beta key if the new beta has been released, and you have to ask for a new beta key if they have not sent it to you.

SO you will need a beta key 3.003 for Filter Forge 3.003.
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Kraellin
Kraellin

Posts: 12749
Filters: 99
no, that's not right, spaceray. i've only ever needed one key throughout all the various version updates. and i also had to reinstall 3.003 and didnt need a new key. i just downloaded and installed and it worked fine. didnt have to re-enter any keys.
If wishes were horses... there'd be a whole lot of horse crap to clean up!

Craig
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The Luca
Posts: 5
Just to be precise: My license was given to me for version 3.002 but later I did the upgrade at 3.003 version as well the program asked to me to do it.
This morning I've tried to start it but it gave me an error like "outdated version" so I looked here in the forum and I saw this message. So I followed the instructions but when I start the program it tells me the trial period was excedeed and when I try to put my license key and start it tells me "invalid name or key". smile:cry:
I hope support team will help me.
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SpaceRay
SpaceRay

Posts: 12299
Filters: 35
Please The Luca, can you tell me if you are using the Beta 3.0 as trial or do you own already FF 2.0 ?

I am sorry. it´s my error that I did not ask The Luca, if was using a trial version or already own FF 2.0 and was using FF 3.0 beta, OR if is only using FF 3.0 beta and FF 2.0 trial.

Because is not the same, as the beta key for owners of FF is time-unlimited and valid for ALL beta versions, but for FF 3.0 beta trial, is limited to only 30 days and for ONE version only

Quote
Tigeraspect wrote:

If you're a current licence holder of FF2, I'm pretty sure you qualify for a time-unlimited beta key, just contact FF support to request one.


The Beta key for trial and NOT owners of FF is only 30 days

Quote
"The beta is a 30-day fully functional trial of Filter Forge Professional 3.0 "


And this is fr om Vladimir


Quote
Vladimir Golovin wrote:

Quote
Apple wrote:
Does that mean that every 30 days we have to ask for a new key?


No, just once.


So you if you have the Beta TRIAL you need to ask for a new key each time a new beta trial is released.

Quote
To use the beta beyond the trial time, buy Filter Forge 2.0 and get a free unlim ited key for the 3.0 beta.


So all the owners of FF 2.0 that have asked for a beta key will have just one key for all the versions.

Quote
Kraellin wrote:

no, that's not right, spaceray. i've only ever needed one key throughout all the various version updates. and i also had to reinstall 3.003 and didnt need a new key


You are absolutely right that YOU did only need ONE beta key for all the versions, Why ? Because you are OWNER already of FF 2.0, so your beta key will NOT expire and will keep valid.

I also had only one key and did not need to ask for another

BUT if The Luca is not owner of filter forge, will need to ask for a new key for 3.003.

Please, GMM or any other moderator, correct me if I am wrong because I am not 100% sure about this.

Quote
The Luca wrote:
Just to be precise: My license was given to me for version 3.002 but later I did the upgrade at 3.003 version as well the program asked to me to do it.
This morning I've tried to start it but it gave me an error like "outdated version"


I think that you do not own filter forge, because if you say that the beta key was given for version 3.002 and when upgrading to 3.003 you key does not work anymore is because you are using the trial version and not the time unlimited version of FF 3.0

The outdated version error happens when you try to run the old beta version when the new beta has been released, and if you already have the beta key, it will be recognized and you do not need a new key, but if you are using as trial, you will need to ask for a new key

Please, can you tell if you are using FF 3.0 as trial or do you own FF 2.0 ? Thanks
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Rod_D
have you seen my eraser?

Posts: 222
Filters: 3
All i did was download the newest version, installed it OVER the existing one and opened it.I clicked on help and enter license key.

The popup told me it was already registered.
I have 2.0 pro so maybe that is the reason.


Anyways the update worked fine for me. smile:)
Rod
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The Luca
Posts: 5
You're right Spaceray. I don't own FF2 and I receveid a key only for FF3.
However I never have read anywhere that the key receveid is valid for only one month. Probably I didn't understand the logical aspect of the matter but, having or not the key is the same in this case, right? Trial version and Beta key last one month both. ^^''
I thought that the Beta key would be valid at least until FF3 will be released in the final version, Further, I repeat, no one told me this aspect and I read this nowhere. I feel a little strange about this.
However, even if the Beta key lasts for one month, the month isn't past yet and the Beta key has already expired.
So, do you think they'll give me another key or they'll give me a kick in the ass? ^_^'

Thanks for your detailed answer smile:)


PS: Question: I am not interested in having everytime the newest version of the program and so on. Is possible to download for free a basic version of FF2 or FF3 Beta that will be mine forever.
If the answer is "no" i'm gonna kill me very slowly to feel the same pain i'm feeling while trying to solve this problem XD XD
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
First, all personal issues are to be discussed with the support team – if you don't mean to disclose all your personal info to the public.

Second:
Quote
Kraellin wrote:
i've only ever needed one key throughout all the various version updates. and i also had to reinstall 3.003 and didnt need a new key.


Kraellin is right: if you've got a license for FF 1.0 or 2.0 you can get a single key for all beta versions of 3.0. With all FF versions, an update from x.002 to x.003 is minor and doesn't affect your registration.

Third:
Quote
The Luca wrote:
Is possible to download for free a basic version of FF2 or FF3 Beta that will be mine forever.


Of course not: this would kill our sales. You can download our freepacks that feature some of the best filters available. These are freeware and will never expire.
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The Luca
Posts: 5
Support team asks me if I have a license for FF1 or FF2 to send me a beta key for FF3.
But,wtf, I haven't it and I don't want it. I just want that the beta trial key lasts 30 days as guaranteed in the site. So, if they send me the beta trial key August, 8th and it expired September, 1st this mean they stole me almost a week!
This makes me very angry.
More, the first time I downloaded FF3 I asked the beta key it was because the trial version expired instantly.
I don't think this is a serious behaviour.
I hope someone cracked the program soon so I won't have all these problems anymore.

Bye
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SpaceRay
SpaceRay

Posts: 12299
Filters: 35
Quote
So, if they send me the beta trial key August, 8th and it expired September, 1st this mean they stole me almost a week!


Perhaps FF have not stolen you a week, because as said by GMM on 31 August has been uploaded a NEW beta although is the same version as before, but is new so it will give probably the outdated version error message.

I have read that you have already downloaded the new version 3.003 and installed and it still does not work, so It is still does not work, I think that you can contact to customer service and tell them about your problem and that your key was given on 8 of August.

Quote
I hope someone cracked the program soon so I won't have all these problems anymore.


This is not the way to do things, and is not good for FF and for all of us that this happens, although I know that this is done, but is not good for the health of FF and so they can keep developing and mantaining this great software, because they will only work for it if it keeps being profitable.

Perhaps to avoid having all these problems, is to find a way to save, earn or get enough money to buy the basic version of FF so you will have unlimited time for the beta FF3.0
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