Crash at startup

FF2 crashes right after I click on the "try" button:

Quote

Operating system: x64 Edition (6.1 build 7600) Physical memory: 4095 MB Number of processors: 4, available: 4 Processor info: Intel® Core™2 Quad CPU Q6600 @ 2.40GHz, ~2387 MHz Filter Forge x86-SSE2 2.001.14594.10210 Release-SSE2, October 15, 2009 15:35 Controls::Control Exception occured while processing window message 0x00000201(WM_LBUTTONDOWN) (0x00000001 0x007300E8) for window 000E06A8/000E06A8, control: <class Controls::SplashControl>@015B9140. Exception caught at thread 00000CA4 'Application': <class XFW::Exception> Unknown exception. <unknown file>(0) : <unknown function>()+0 at 00634C90 in Filter Forge x86-SSE2.exe <unknown file>(0) : <unknown function>()+0 at 00729DDC in Filter Forge x86-SSE2.exe CONTEXT_CONTROL: CS:EIP 0023:7515B727, SS:ESP 002B:00188B18, EBP 00188B68, FLAGS 00200216 CONTEXT_INTEGER: EAX 00188B18, EBX 063BDDBD, ECX 00000003, EDX 00000000, ESI 0097B21C, EDI 00188BA8 CONTEXT_SEGMENTS: DS 002B, ES 002B, FS 0053, GS 002B

The interesting thing is that after installation, it run once. Then I hibernated my pc and now it always crashes.

I tried XP SP3/vista compatibility mode and run as admin, but didn't help.

EDIT: Reboot didn't help either.

Did you use installer's "Import data from prev. version" feature?

Same crash with beta 2.

Only the "Search index" and the "System" dirs need to be deleted.

It's C:\Users\Zoltan\AppData\Roaming\Filter Forge 2 .

I removed the "read only" flag from this dir and all sub dirs, also made sure everyone has full control.

Operating system: Windows 7 pro x64 Edition (6.1 build 7600)
Processor info: Intel® Core™2 Quad CPU Q6600 @ 2.40GHz
Physical memory: 4095 MB

Here you go:

Quote

Filter Forge x86-SSE2 2.002.15268.17922 Release-SSE2, December 18, 2009 13:02 [2009-12-19 18:04:35 W. Europe Standard Time] Exception caught at thread 00004A80 'Application': <class XFW::Exception> Unknown exception. <unknown file>(0) : <unknown function>()+0 at 0064CF40 in Filter Forge x86-SSE2.exe <unknown file>(0) : <unknown function>()+0 at 0076303C in Filter Forge x86-SSE2.exe <unknown file>(0) : <unknown function>()+0 at 00761880 in Filter Forge x86-SSE2.exe CONTEXT_CONTROL: CS:EIP 0023:7557B727, SS:ESP 002B:0018AE20, EBP 0018AE70, FLAGS 00200212 CONTEXT_INTEGER: EAX 0018AE20, EBX 037FD125, ECX 00000003, EDX 00000000, ESI 009B81DC, EDI 0018AEB0 CONTEXT_SEGMENTS: DS 002B, ES 002B, FS 0053, GS 002B

I deleted all files which weren't used by other programs, but the crash persists.
I checked other directories called "Temp", but they are all empty and not in use as
far as I can tell.

Because of other problems, I restored win7 to an earlier state: fresh install with
all drivers and apps up and running.
FForge beta was not installed in that backup, so I installed it and now I get the
30 day trial window before the crash.

One file is definitely being changed in the temp dir: the log. Once I saw three or
four .tmp files popping up for a split second just when the crash window appeared.
I wasn't able to reproduce it so it might have been some other process. Still I
checked what files I have there with the tmp extension:

~DF3D3E2BF2307603BB.TMP
HTTB65C.tmp

Both of them are used by an app and can not be deleted. Could their name interfere
with FForge?

Please, download a new horfix: http://www.filterforge.com/download/F...0Setup.exe

It creates more detailed log which will help us to locate the problem.

Yeah, it was actually the link to FF1.x instead of 2.x

Please download this one

http://www.filterforge.com/download/F...0Setup.exe

install it, run, wait for a crash and post "Filter Forge x86-SSE2.log" from your %TEMP% folder here.

By the way, try to run the application as an administrator (via "Run As.." context menu).

What's your path for %TEMP%?
(i.e. "C:\DOCUME~1\Username\LOCALS~1\Temp")

I'd suggest temporary solutions: a) create a new user with a "standard" %TEMP% folder location and run FF2.x as this user; or b) set FULL CONTROL permissions for your current %TEMP% folder.

Meanwhile we make a hotfix that fixes the issue.

Thank you for you patience

Have you already tried to create a new user with standard %TEMP% folder?
I'm sure it helps.

By the way, I'd recommend you to set permissions for TEMP to FULL ACCESS only for one user - Zoltan, and to delete any permissions for that folder for EVERYONE, etc.

UPD.
Is your %TEMP% folder a regular folder on your local hard-drive or a RAM-drive or a SUBST-dir or something like this?

how do you like the SSD zoltan? and how big is it?

I'm still thinking of buying me a new SSD of higher capacity then is installed in my netbook with Win7

Zoltan, BTW, can you post (or send me by private message) your "set" command output?

I'm still wondering why FF2.x fails to start on your PC... I've found the procedure in our code where it happens, but I still can't understand why. It looks like your TMP (or TEMP) environment variable is set to wrong value or that folder has no enough permission.

Bloody hell, you were right ZZ, the backslash at the end was the problem. I changed
e:\temp\
to
e:\temp
and now it works!

Thanks for the help and happy holidays ZZ (and any other Filter Forge related person).

Mine won't open at all. It opens the buy or use as demo thing, but that's it.

I haven't gotten it yet. I tried to open it as a demo, it froze, I click the buy button and it wants money.

I did that yesterday, no response yet.