Rachel Duim
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I am unable to render a 4000x3000 png file on the Mac with the Polygon Painting filter. When doing the Save Image As (rendering) it crashes about 2 seconds into the render. Here's some quick info:
Mac 10.10.3 on the latest MacBook Pro (4 cores). Filter Forge Pro 4.014 released June 5. 16 gb memory Let me know what files or logs you need from me to look into this. This is a consistent crash, happens every time with this png file. I was hoping I did not have to reinstall... Math meets art meets psychedelia. |
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Posted: June 24, 2015 5:53 pm | ||||||
Rachel Duim
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I sent a longer message to support via email, here it is:
This is the reply I received from support. I am flabbergasted. The Polygon Painting filter is so simple that I can not see how the author of the filter can somehow fix the problem I am having. Here is the reply from support:
Is this the new policy? Authors have to fix bugs that occur within their own filters when a crash occurs, say due to a memory allocation error? How as an author can I fix that? To say I am offended by this reply is an understatement. I am not going to contact the author of such a simple filter and expect that person to somehow fix it. My faith in FF has been shaken. Math meets art meets psychedelia. |
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Posted: July 1, 2015 4:02 pm | ||||||
Mardar
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Have you tried deleting just that filter and then re-downloading a fresh copy from the library? You can save your presets. Here is a thread on how to do this. https://www.filterforge.com/forum/read...sage125189
I don't use a Mac, but I have been using FF since version 1 and sometimes a filter just doesn't work after I download, so I just delete it and download it at a different time and this has fixed the problem. I'm just a user and filter builder, not a tech by any stretch of the imagination, but I do know sometimes my downloads can get corrupted or interrupted and mess them up. This is just a suggestion. Hope this helps. |
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Posted: July 1, 2015 7:39 pm | ||||||
Rachel Duim
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Actually, not a bad idea. Deleted it, re-downloaded it, still crashes. What is more ironic is that support said to contact the filter author. Guess who it is... Vladamir Golovin. The real "proof" that it's a a bug: it renders just fine on my Windows 7 PC. So there is an issue on the Mac. Is it the dreaded "leaking" memory bug? Will I ever know. Probably not. Support said to contact Vlad... I'm on the fence about contacting him.
Math meets art meets psychedelia. |
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Posted: July 1, 2015 9:36 pm | ||||||
Mardar
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I would contact Vladamir if it was me. Sorry my suggestion didn't fix the problem. I have only had this happen a few times (maybe 3), but I am a Windows user and this sort of thing seems to be more prevalent on the Mac. Hope you get it figured out. There is nothing more frustrating than not being able to use a filter you like.
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Posted: July 1, 2015 9:55 pm | ||||||
Rachel Duim
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And GMM where are you? This is a VALID bug. The reply from support was insulting. Putting off the problem to the author of the filter, what a joke. It renders properly in Windows. Any 4096x3072 PNG image will crash FF when attempting to render Polygon Painting (a very simple filter) on my brand new MacBook Pro. I worked in software engineeering for a long time. I see a classic picture here. Denial of real bugs means that your software, at least on the Mac, is doomed. What does FF have to say about this? It's been a long time since I got such an insulting uninformed reply from support. Reminds me of the early days with Microsoft Word. Report a bug and it was the users fault...
Math meets art meets psychedelia. |
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Posted: July 1, 2015 9:58 pm | ||||||
Mardar
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Rick I just had another idea. It may be silly and not work but it is worth a try. Go into Vlads filter, highlight and copy everything, then go out and build a new filter. Paste Vlads filter into the new one and replace all the components one by one with the version 4 components. Then name it and save it in your filters. Then try to render with your new build. I know all the old components are suppose to work with the new version, but there may be something that is hanging up the Mac from reading it correctly. Did you notice any other filters that are not working? Are they old filters? Just a suggestion. Please don't give up. I know support sometimes doesn't have the best bedside manner, but it can be hard to deal with problems from so far away from the problem. If I think of anything else to try I will post it here.
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Posted: July 1, 2015 10:31 pm | ||||||
Rachel Duim
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Mardar nails it!
![]() ![]() Math meets art meets psychedelia. |
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Posted: July 1, 2015 11:55 pm | ||||||
GMM
Moderator
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There are over 11,000 filters in the library — surely some filters can fail for some users. This looks like a problem with a particular filter, I will ask Vladimir to update it. |
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Posted: July 2, 2015 6:54 am | ||||||
Mardar
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Rick I am so glad this worked for you. Woo Hoo!
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Posted: July 2, 2015 6:59 am | ||||||
Rachel Duim
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Thanks all. Here is the modified Polygon Painting filter with the old Image component replaced with a new Image component.
Polygon Painting new.ffxml Math meets art meets psychedelia. |
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Posted: July 2, 2015 12:18 pm |
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