Trial period doesn't last 30 days — FIXED

I installed the FF plugin in photoshop CS3 on Wed. 31 Dec 2008 on an iIntel iMac. I just opened photoshop for the first time to try FF as a plugin today 2 Jan 2009. Even though I have not used the FF plugin in CS3 before today (I have used FF as a standalone—installed beta on 31 Dec 08) I immediately got a dialog box stating that "The 30-day trial period has expired." There was then the link "Click here to buy Filter Forge" and two buttons one to "Enter License Key" and the "Close" button. I had to click the Close button and could not use FF as a plugin.

The same message that Suzanne mentioned and I mentioned in my original post also happened when I tried to open the stand alone version of FF today.

I would suggest contacting FF directly (Contact tab at top) and tell them the problems.....they are very good about remedying these things quite quickly.....

Also, you can make two 30-day trial extension requests for a 90-day trial.....but you have to ask Bella nicely.....

FF *resets* to demo mode occasionally. 9 out of 10 times just feeding it the key code again solves the problem, if not, a system restart might be needed. I've never been fully 'locked out' that I recall, but then I am using the Pc version only.

jffe

One final rant and I'll shut the hell up:

The trial notes on the website state:

* To remove the time limit, order the full version of Filter Forge

I know my solution is to kindly ask Bella (I am assuming this is someone who either owns the company or is a developer?) to extend my trial time period or something. It just seems so unprofessional for such an amazing product to have problems like this.

When I got my 'full version', they emailed me a 12-16 or so digit key code. For the beta, obviously there isn't one, and FF will need to get on here and/or email the Mac people with a fix or a new version of FF with the time limit reset.

Bella is/seems to be, the main email/support person. Vlad is the "main guy", but Bella can sort you out fast, as can GMM usually.

All I can say as a looong time Pc user, is have/find some patience ha-ha, and use the contact button to get ahold of them the fastest. Lord knows I've/we've (us old skooler Pc users) have butted heads with them many a time over similar basic probs, and they will deal with it, just give them 3-4 days.

jffe

TO EVERYONE WHOSE MAC BETA VERSION TRIAL HAS EXPIRED:

Please contact us via the contact form and request the beta key.